by Tom | Jul 6, 2026 | Small Business Tips
You know that thing only you know how to do? The way you reconcile the invoices. The exact steps to onboard a new client. How you pack an order so it doesn’t arrive smashed. Right now it lives in one place — your head.That was fine when it was just you. It...
by Tom | Jul 3, 2026 | Outsourcing
You call a big outsourcing company because you need help with your books, or your inbox, or the twenty small jobs eating your Tuesday. Someone answers. They’re lovely. They take your details, then hand you off to “the onboarding team,” who hand you...
by Tom | Jul 1, 2026 | Small Business Tips
There’s a task sitting in your head right now. You know the one. It’s been there for three weeks — maybe longer. Every morning it crosses your mind, and every morning something else takes its place. Maybe it’s updating your client onboarding process. Maybe it’s...
by Tom | Jun 29, 2026 | Small Business Tips
E-Myth Revisited is one of the most quoted books in small business circles. If you haven’t read it, stop what you’re doing and fix that. And Chapter 13 — “Your Primary Aim” — is the part that’s supposed to change everything. In theory. In practice? I’ve seen it...
by Tom | Jun 26, 2026 | Outsourcing
You hired a virtual assistant. You were excited. Finally, someone to take stuff off your plate. Then two days later, they’re asking fifteen questions you didn’t expect, delivering work that looks nothing like what you had in mind, and somehow you’re spending more time...
